Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to purchases of DentAI subscriptions and services.

DentAI subscriptions purchased through Paddle are processed by Paddle as Merchant of Record.

This Policy should be read together with the DentAI Terms & Conditions and Paddle's applicable buyer and refund terms.

Nothing in this Policy limits any refund, withdrawal, or consumer-protection right that cannot legally be waived.

Paddle's own current global policy states that transactions are generally non-refundable unless required by law, while preserving mandatory consumer rights and any additional rights a supplier provides.

2. Subscription Cancellation

You may cancel your DentAI subscription at any time.

Cancellation prevents the subscription from renewing after the current paid subscription period.

Unless required otherwise by law, cancellation does not ordinarily result in a refund for a subscription period that has already begun.

You will generally retain access to the Service until the end of your current paid billing period.

3. How to Cancel

You may cancel through the subscription-management functionality provided through Paddle, where available, or by contacting info@dentai.io.

We recommend submitting cancellation requests before your next renewal date.

4. Refund Eligibility

Except where required by applicable law or Paddle's applicable buyer policies, payments are generally non-refundable once the applicable subscription period has begun.

However, DentAI may review refund requests in circumstances including:

• an accidental duplicate charge;
• a verified billing error;
• an unauthorized transaction, subject to appropriate verification;
• DentAI being unable to provide access to the purchased Service because of a material failure attributable to DentAI that cannot reasonably be corrected; or
• another circumstance where applicable law requires a refund.

Submitting a request does not guarantee approval.

5. No Refund for Unused Time

Except where required by law or specifically approved, DentAI does not provide prorated refunds merely because:

• you did not use the Service;
• you used only part of the available assessment capacity;
• you stopped using the Service before the end of the billing period;
• you no longer require the Service; or
• you canceled after a renewal was processed.

6. Assessment Capacity

Package limits represent maximum entitlements.

An assessment may lawfully contain fewer scenarios than a package maximum where the practice has fewer eligible services, locations, or valid governed assessment scenarios.

Such lawful underfill does not by itself mean that the Service was not delivered and does not automatically create a right to a refund.

7. AI Platform Variability

Third-party AI platforms may change their models, services, availability, responses, or access conditions.

Differences in AI-generated results, visibility levels, competitor appearances, or assessment outcomes do not by themselves constitute a product defect or create an automatic right to a refund.

8. Design Partner Subscriptions

Founding Design Partner subscriptions remain subject to this Refund & Cancellation Policy unless different written terms are expressly provided at purchase.

Cancellation of a Design Partner subscription ends future renewals but does not ordinarily create a refund for an already-started paid period.

Any promotional pricing rights that depend on maintaining an eligible Design Partner subscription may be governed by the terms displayed at purchase.

9. Refund Requests

To request a refund, contact info@dentai.io and include:

• the email address used for purchase;
• the DentAI practice/account name;
• the transaction or invoice number, where available; and
• a brief explanation of the request.

Payment-related refund requests may also be processed through Paddle's buyer-support channels.

10. Approved Refunds

Where a refund is approved, it will ordinarily be returned through the original payment method and handled through Paddle.

Processing time may depend on Paddle, the payment method, financial institutions, and applicable payment networks.

11. Chargebacks

If you believe a charge is incorrect, please contact us or Paddle first so the issue can be investigated.

Nothing in this section limits a lawful right to dispute a transaction with your payment provider.

12. Mandatory Consumer Rights

Certain jurisdictions provide consumers with statutory cancellation, withdrawal, refund, or other rights that cannot be waived by contract.

Where such rights apply, they take precedence over any conflicting provision of this Policy.

13. Changes to This Policy

We may update this Policy from time to time.

The current version will display the applicable "Last Updated" date.

Changes will not override non-waivable legal rights.